Returns & Exchanges

At Shop NASA, we want you to be completely satisfied with your mission gear, which is why we offer a 30-day return window for all items in their original, unused condition. If your purchase doesn't meet your expectations, we are here to help you navigate the return or exchange process with ease.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all tags are attached and including a copy of your packing slip.

3

Ship It Back

Print the prepaid shipping label provided through our portal and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our mission control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing