Frequently Asked Questions

Everything you need to know about your journey with Shop NASA

How long does shipping take for mission-ready gear?

Standard domestic shipping typically takes 3-5 business days. International orders may take 10-14 business days depending on the destination and customs processing.

What is your return policy for apparel and collectibles?

We offer a 30-day return window for all unused and unworn items in their original packaging. Please note that limited edition mission patches and custom-printed items are final sale.

Are your products officially licensed?

Yes, all products featured on Shop NASA are officially licensed and meet the rigorous quality standards expected of the space exploration community.

How can I track my orbital delivery?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's trajectory in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer bulk discounts for educational institutions?

Yes, we provide special pricing for schools, museums, and educational nonprofits. Please contact our support team with your credentials to receive a custom quote.